Refund & Return Policy

<p><strong style="color: #e65100;">Fireworld BBQ General Trading LLC</strong> strives to ensure complete customer satisfaction. If you are not happy with your purchase, our Refund and Return Policy is designed to make the process simple and hassle-free.</p> <h2 style="color: #1a1a2e; border-bottom: 2px solid #e65100; padding-bottom: 8px; margin-top: 32px;">1. Eligibility for Returns</h2> <p>You may return an item within <strong style="color: #e65100;">7 days of delivery</strong> if it is unused, in original condition, and with original packaging intact.</p> <h2 style="color: #1a1a2e; border-bottom: 2px solid #e65100; padding-bottom: 8px; margin-top: 32px;">2. Non-Returnable Items</h2> <ul> <li>Items marked as <strong style="color: #e65100;">Final Sale</strong> on the product page</li> <li>Items that have been used, washed, or damaged after delivery</li> <li>Items returned without original packaging</li> </ul> <h2 style="color: #1a1a2e; border-bottom: 2px solid #e65100; padding-bottom: 8px; margin-top: 32px;">3. How to Initiate a Return</h2> <p>Contact us within 7 days of receiving your order with your order number and reason for return. Our team will provide return instructions.</p> <h2 style="color: #1a1a2e; border-bottom: 2px solid #e65100; padding-bottom: 8px; margin-top: 32px;">4. Refund Process</h2> <p>Once we receive and inspect the returned item, approved refunds will be processed within <strong style="color: #e65100;">5&ndash;10 business days</strong> and credited to your original payment method.</p> <h2 style="color: #1a1a2e; border-bottom: 2px solid #e65100; padding-bottom: 8px; margin-top: 32px;">5. Damaged or Defective Items</h2> <p>If you receive a damaged or defective product, contact us within <strong style="color: #e65100;">48 hours of delivery</strong> with photographs. We will arrange a replacement or full refund at no additional cost.</p> <h2 style="color: #1a1a2e; border-bottom: 2px solid #e65100; padding-bottom: 8px; margin-top: 32px;">6. Return Shipping</h2> <p>Return shipping costs are the customer's responsibility, except where the item received was incorrect or defective, in which case <strong style="color: #e65100;">Fireworld BBQ General Trading LLC</strong> will arrange and bear the return shipping cost.</p> <h2 style="color: #1a1a2e; border-bottom: 2px solid #e65100; padding-bottom: 8px; margin-top: 32px;">7. Contact Us</h2> <p>For any return or refund queries, please reach out to our support team. We are committed to resolving your concerns as quickly as possible.</p> <p><em>Last updated: July 2026</em></p>